Adding subaccounts
To add a subaccount, follow these steps:
- Log in to cPanel.
If you do not know how to log in to your cPanel account, please see this article.
- Open the User Manager tool:
- If you are using the Jupiter theme, on the Tools page, in the Preferences section, click User Manager:

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If you are using the Paper Lantern theme, in the PREFERENCES section of the cPanel home page, click User Manager:

- If you are using the Jupiter theme, on the Tools page, in the Preferences section, click User Manager:
- Click Add User.
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Under Basic Information, complete the following options:
- In the Name text box, type a display name for the subaccount.
- In the Username text box, type the username.
- In the Domain list box, select the domain for the username.
Complete subaccount usernames are in the format username@example.com.
- In the Contact Email Address text box, type the contact e-mail address.
cPanel sends account notifications and password reset confirmations to this e-mail address.
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Under Security Information, select one of the following options:
- The user will set the account password: Select this option if you want the user to set his or her own password.
- Set the user’s password: Select this option if you want to set the password yourself. Type the password in the Password and Confirm Password text boxes. Alternatively, you can click Generate and cPanel generates a strong, random password for you.
User Manager synchronizes the password across all of the enabled services (e-mail, FTP, and Web Disk) for the subaccount. -
Under Services, enable or disable the following services:
- To enable e-mail, under Email click the slider, and then set the mailbox quota.
- To enable FTP, under FTP click the slider, and then set the storage quota and home directory.
- To enable web disk, under Web Disk click the slider, and then set the home directory and permissions.
- Click Create. User Manager creates the user.
Editing subaccounts
To edit a subaccount, follow these steps:
- Log in to cPanel.
If you do not know how to log in to your cPanel account, please see this article.
- Open the User Manager tool:
- If you are using the Jupiter theme, on the Tools page, in the Preferences section, click User Manager:

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If you are using the Paper Lantern theme, in the PREFERENCES section of the cPanel home page, click User Manager:

- If you are using the Jupiter theme, on the Tools page, in the Preferences section, click User Manager:
- Locate the subaccount you want to modify. If you just want to change the account password, click Change Password.
- Alternatively, to edit the subaccount settings, click Edit. Make your changes to the account settings, which are the same options presented during account creation.
- Click Save. User Manager saves the subaccount edits.
Deleting subaccounts
To delete a subaccount, follow these steps:
- Log in to cPanel.
If you do not know how to log in to your cPanel account, please see this article.
- Open the User Manager tool:
- If you are using the Jupiter theme, on the Tools page, in the Preferences section, click User Manager:

-
If you are using the Paper Lantern theme, in the PREFERENCES section of the cPanel home page, click User Manager:

- If you are using the Jupiter theme, on the Tools page, in the Preferences section, click User Manager:
- Locate the subaccount you want to delete, and then click Delete.
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Click Delete to confirm the deletion. User Manager deletes the subaccount.
This deletes all of the subaccount's e-mail messages. If there are any messages you want to keep, make sure you do a backup before you delete the subaccount.
